Returns & Exchanges

At Pick'em, we prioritize your satisfaction and the safety of our food products. Due to the perishable nature of our items, we offer a 100% freshness guarantee and will gladly replace or refund any order that arrives damaged or fails to meet our quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your delivery with your order number and photos of the product issues.

• 2.
  Review Process

  Our quality assurance team will review your request within one business day to verify the claim and determine the best resolution.

• 3.
  Choose Resolution

  Select whether you would prefer a full refund to your original payment method or a complimentary replacement shipment sent via expedited delivery.

• 4.
  Dispose or Donate

  For safety and hygiene reasons, we do not require you to mail back perishable food items; please dispose of them or donate if the item is safe but simply incorrect.